At international airports, capital project success hinges on more than construction progress—it depends on financial precision, cross-department coordination, and the ability to manage hundreds of moving parts without disrupting daily operations. For finance and project teams alike, success means faster invoice approvals, real-time cost visibility, and workflows that scale with the complexity of modern infrastructure programs.
For an airport that moves over 25 million passengers a year through a single runway, delays are never an option, especially when it comes to capital project approvals. San Diego International Airport needed a better way to manage costs, coordinate across departments, and maintain control over a growing portfolio of infrastructure projects.
Success meant more than system consolidation; it meant faster invoice processing, real-time visibility, and seamless migration from outdated tools. By implementing PMWEB as an owner-focused platform, the San Diego County Regional Airport Authority (SDCRAA) eliminated project downtime, streamlined capital workflows, and cut invoice approval times by more than 50%.
PMWEB was selected as SDCRAA’s centralized project management solution after an extensive review process. Key to its selection were PMWEB’s modular flexibility, built-in cost control tools, and ability to support the Authority’s owner-focused project delivery model.
The implementation included:
To minimize disruption and accelerate adoption, SDCRAA and PMWEB’s implementation team used a phased rollout strategy:
The success of this transition was rooted in collaboration between SDCRAA’s capital project teams, finance staff, and the PMWEB implementation team. Stakeholders were engaged early to define workflow logic and align approval paths with organizational roles. Field teams, internal departments, and contractors participated in user-specific training sessions designed to accelerate comfort with the system and reduce reliance on email or manual tracking. The phased rollout enabled hands-on feedback and ensured that issues could be resolved in real time, resulting in a smooth, zero-downtime transition to a more powerful and transparent project control environment.