It has been said that project management team members spend approximately 70% to 90% of their time communicating. Communications can include formal and informal communications; some of those are oral communications while others are written. The volume of those communications depends on the project size, complexity, and the number of individuals involved in delivering the project. In engineering and construction projects, this becomes even more complicated as those individuals will be representative of the different entities who will be designing, supervising, constructing, supplying, financing, and using the project. Those are entities whose project communications will be governed by the terms and conditions of the contract agreements signed with the project owner.

The formula “(N2-N)/2” where N represents the number of individuals, details the number of communication channels that could exist on a project. For example, for a project with 3 individuals, we have 3 possible communication channels where a project with 20 individuals. It will increase to 190 possible communication channels. In engineering and construction projects, the number of individuals that need to be part of a project’s communication plan usually far exceeds the given example of 20 individuals.

The COVID-19 pandemic has exposed many of the engineering and construction projects that have lacked a proven communication system that a project management information system (PMIS) like PMWeb would provide. Those engineering and construction projects usually use manual practices when it comes to submitting, reviewing, capturing, reporting, monitoring, and evaluating the many communication types that could exist. Those projects depend on their project team members to log the details of correspondence, RFI, submittals, transmittals, change orders, progress invoices, work inspection requires permits to work, meeting minutes, safety incidents, permits among others using MS Excel or MS Word. Those projects also depend on document controllers to upload, store and distribute those records and documents to their intended recipients. The COVID-19 requirements for lockdown, work from home and social distancing have disrupted communications on many of those projects.

Using a Project Management Information System (PMIS) like PMWeb, organizations will automate the many processes needed to manage the engineering and construction project and the communications associated with those processes. The project responsibility assignment matrix (RAM) will detail the formal communication requirements for each project management process. For each project management process, the RAM will detail the individuals from the different entities that have a role to communicate the Submit, Review, Approve, or Kept Informed actions.

PMWeb 7 Project Responsibility Assignment Matrix (RAM)

Each project management process included in the RAM will be automated using PMWeb. This will require having an input form which could be one of the many ready-to-use PMWeb forms or custom-built forms that will be created using the PMWeb visual form builder. Each form will have its own workflow to formalize and details the communication channels for submitting, reviewing, and approving each process as outlined in the responsibility assignment matrix (RAM). In addition, the workflow will also include the approval authority levels that are usually associated with processes that have financial implications. Of course, each form in PMWeb allows attaching all supportive documents needed to have a complete review and approval of the process. Those documents will usually be uploaded and stored in the PMWeb document management repository.

PMWeb 7 Outlet Mail Engineering Forms  Outlet Mail Toolbox Forms Outlet Mail Workflow

The information captured in those automated processes will become the basis for generating and maintaining real-time reports on the status of every single type of project communication. Those could include logs for a request for information, material and shop drawing submittals, change orders, cost worksheets, material procurements, safety incidents, safety violation, claims, permits and NOC, insurance and bond certificates, risk registers, issues, interim progress invoices, extension of time requests, confirmation of verbal instructions among many others.

PMWeb 7 Project Issues Log

The information associated with each communication type can be summarized to provide executives with an overall summary of the real-time single version of the truth status of those communications and the impact that they might have on the overall project’s performance.

PMWeb 7 Project Financial Performance Report


The world’s top organizations are selecting PMWeb because of its comprehensive features, functionality, and ease of use. Since 2007, PMWeb has been used by tens of thousands of users to manage their Plan | Build | Operate lifecycles.