One of the recommended practices in construction projects is to conduct a Post-Construction Review is to provide feedback to the project team and other stakeholders to improve the quality and cost effectiveness of future projects. The objectives of the review are to assess the project outcome, document the project, evaluate best practices, examine project issues and lessons learned and provide recommendations for improvement for future projects.
One of the options for capturing the feedback of those involved in the project delivery is by sharing surveys to assess the performance of critical project processes like Request for Information (RFI), submittals among others. The survey questions should be specific, easy to respond to and available online. Project Management Information Systems (PMIS) like PMWeb can be used to design and share those surveys across the project team. PMWeb form builder module will be used to create those surveys where the table option will be used to create the survey questions to enable the project team to respond to and provide feedback if any. A separate form will be created for each process like for example RFIs, Submittals, Change Orders, Progress Invoices, Field Inspection among others.
When the project team member completes the survey, he/she will submit the survey as per the predefined workflow steps assigned for this survey category. Different workflows could be assigned to surveys that are relevant to cost related matters such as change orders, progress invoices among others. The workflow will also be the basis for changing the status of the survey from “Draft” to “Approved”.
The data captured in those Post Construction Survey forms will become the basis for creating the assessment dashboard for each project management process. In addition to the data captured from the surveys, the dashboard will display the information that relates to the actual performance of the process. For example, the dashboard will include a visual that shows the total number of process transactions categorized by discipline or any other category. In addition, it can include another visual to show the elapsed duration for performing each process again categorized by discipline or any other category. The reported data can be limited to a single project, portfolio of projects or all projects. Of course, the more surveys get captured the better knowledge the organization can have on those processes.