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Powering Global Entertainment Expansion Through Governance and Control

Industry

Hospitality

HQ Location

Burbank, California

PMWEB modules

  • Vendor Pre-qualification
  • Project Management
  • Custom Form Builder
  • Business Intelligence
  • Security
  • Prioritization
  • IM and/or API
  • LDAP or SAML for AD
  • Document Manager
  • Administrator License
  • Planning
  • Estimating
  • Scheduling
  • BI Reporting
  • Visual Workflow
  • Cost Management
  • Online Bidding
  • Budget

Overview

NBCUniversal oversees one of the world’s most ambitious entertainment portfolios: a global network of theme parks spanning the U.S., Asia, and Europe. Managing capital projects of this scale demands more than coordination; it requires enterprise-wide visibility, governance, and accountability.

To unify project delivery and financial control across its international operations, NBCUniversal selected PMWEB as its enterprise project and portfolio management platform. Today, the company uses PMWEB to manage over $1 billion in annual capital activity, integrating contracts, budgets, workflows, and reporting into one connected system that drives faster decisions, consistent execution, and complete program transparency.

Results
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All global projects now managed within one governed environment, improving collaboration and data accuracy.

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Automated approvals and standardized processes reduced administrative workload and decision lag.

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Integrated cost, contract, and change management workflows ensure full transparency and traceability.

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Localized implementations - including Japanese translation - empower regional autonomy without losing control.

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NBCUniversal manages roughly $1 billion in annual capital activity with improved visibility, risk control, and efficiency.

NBCUniversal’s Parks & Resorts division oversees some of the most iconic entertainment destinations in the world, from Orlando and Hollywood to Osaka and Singapore, with new projects expanding into Beijing and beyond. Managing this global portfolio requires precision, agility, and transparency across every stage of development and delivery.

The Challenge

As NBCUniversal’s portfolio expanded worldwide, its existing project management systems could no longer meet the scale and complexity of its operations. The company needed a modern, unified platform that could:

  • Standardize governance and financial control across multiple continents
  • Manage contracts, budgets, and schedules under one connected framework
  • Integrate seamlessly with internal systems for security and reporting
  • Empower local teams to configure workflows and dashboards without IT bottlenecks

The transition wasn’t just about replacing legacy tools — it was about building an enterprise-level governance structure capable of managing a billion-dollar annual project volume across diverse business environments.

The Solution

NBCUniversal selected PMWEB for its scalability, configurability, and ability to serve as a single source of truth across all regions. The implementation began in 2017 and reached its first go-live within six months — a rapid rollout for a program of this size and complexity.

PMWEB enabled NBCUniversal to:

  • Centralize project and contract management across all parks and regions
  • Embed governance into every process — from budgeting to risk control and change management
  • Configure workflows and forms independently using PMWEB’s no-code customization tools
  • Localize systems globally — including the translation of PMWEB into Japanese for Universal Studios Japan
  • Integrate reporting and BI tools for real-time portfolio performance visibility

PMWEB’s intuitive design allowed NBCUniversal’s internal team to adapt, scale, and extend the platform autonomously, with PMWEB’s experts supporting advanced configurations and integrations as needed.

The Results

With PMWEB, NBCUniversal established a consistent governance and reporting model across its global theme park portfolio, ensuring every project, from expansion to renovation, is delivered with clarity and control.

  • Unified Portfolio Oversight: All global projects now managed within one governed environment — improving collaboration and data accuracy.
  • Accelerated Execution: Automated approvals and standardized processes reduced administrative workload and decision lag.
  • Audit-Ready Financials: Integrated cost, contract, and change management workflows ensure full transparency and traceability.
  • Global Scalability: Localized implementations — including Japanese translation — empower regional autonomy without losing control.
  • Sustained ROI: NBCUniversal manages roughly $1 billion in annual capital activity with improved visibility, risk control, and efficiency.

Key Takeaways for Global Owners and Operators

  1. Governance enables growth: Global expansion demands structured oversight to scale effectively.
  2. Local autonomy, global control: PMWEB’s configurable architecture empowers regional teams while maintaining enterprise standards.
  3. Visibility drives accountability: Unified data ensures every decision is informed and defensible.
  4. Technology should adapt to you: PMWEB’s flexibility reduces dependence on IT and increases speed to value.

NBCUniversal’s success demonstrates that when entertainment meets execution discipline, even the most imaginative projects can be delivered on time, on budget, and on brand - worldwide.